| What should I do when I get a damaged parcel? |
A: You can take a picture the first time you get a damaged parcel to provide us evidences if the parcel is damaged lightly.
Please reject the parcel when it is damaged seriously.
|
| Why can't you send me a single parcel containing more cartons? |
| A: Because it would be subject to duty since the width and value would not fall within the prescribed international parameters. |
| I bought 4 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal? |
| A: Yes. The cartons are shipped in parcels. The parcels are shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 2 to 5 days in Europe and the Mediterranean area and 5 to 7 days in the rest of the world. |
| Is it safe to pay by credit card online? |
| A:Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. We collect your personal information only for processing an order and for Money Back Guarantee service. |
| What are the shipping rates? |
| A: The shipping fee is $5.99 per carton. |
| What about our shipment? |
| A: All the parcels are shipped via Express. Express is the fastest ways of shipment. It only takes 5 to 7 business days to arrive after the shipment date. The parcels are delivered to customers and need to be signed for upon arrival. Any questions about your parcel, please contact us immediately. Once you sign for the parcel, we won't be responsible for it. |
| What is your Chargeback policy? |
| A: We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchase on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedures. |
| After placing my order, when can I expect the cigarettes to arrive? |
| A: It takes anywhere between 5-7 days to receive your order. This mainly depends on your location. If you have placed an order that contains more than two cartons(except for US), though all cartons are shipped out on the same day, they may arrive on different days within the period of 5 to 14 days. |
| Is it legal to sell cigarettes online and ship the cigarettes through international mail? |
| A: It is legal within the conditions of the international postal regulations and standards, which we fully comply with. |
| About us |
As a Professional E-commerce business, we have enough experience and foundation. With great Logistics and strict Quality Guarantee System ,we are proud to provide you satisfactory service.
Perfecttobacco only offers genuine products at competitive prices. We guarantee that all of our products are freshly supplied to our customers for their full satisfaction.
We can assure our customers that with our experience and knowledge of the duty free market, no one can beat the service and quality of products we supply.
Each order is a personal contract between you, the customer and OKcig and is fully binding. We stand by our policy and promise to continue the tradition that has kept our company striving forward with hard work, devotion and obligation to our customers. |
|
