| 100% Money Back Guatanteed |
| As your request, we are 100% money back guatanteed.First of all, you should contact our custom service,then we will make a refund to you as soon as possible.Please charge back befor contacting us,or We are not responsible for it. |
| Can I make a return or refund? |
| We promise the quality and the purchasing channel of the goods ,providing high quality and cheap goods to all of our customers. If you have any questions on the goods you have received from us, you can make a request of returnning or refund with following notices: 1.Only We can make your returning or refund when the packing of the goods is in perfect package and the same as what you received (Including parcels stuffing, the outside package and Overpack bags) .We will never make the rerund for the goods you have opened.
2.If there are quality problems of the goods you have returned to us, We will reship your parcel if you like (or we can give you refund as your request) and we will take over the shipping fee for you.
3.If there is no problem with your goods you return to us,we will send your parcel back, but you have to take over the reshipping fee by yourself. If you don't want the reshipment, we can make your refund in 7 days. But we will take your shipping fee off your refund.
4.If you have any questions on the goods you have received, please send your certificate to us by e-mail. We will deal with your problem under the laws and regulations of the country.
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| Can I buy tea from you? How does it come? |
| A: Yes, you can buy from us. One unit means 200g. You can edit your required amount according to your own situation. |
| What’s the superiority of shopping in Perfecttobacco? |
A: Professional, brilliant handling, special package and the honest principle let the Punishment, Tax paying and Rejecting be in control.
Additionally, there's no need to worry about your paying via the third part payment platform.
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| Do you have any guarantee with duty free? |
| A: Yes, we guarantee that customers (except from Canada, New Zealand, Singapore and Australia) who purchase cigarettes from perfecttobacco can be charged by us. |
| I am currently living in Canada, can I buy cigarettes from you? I would like to order 2 cartons of Marlboro Lights made in Southeast Asia. |
| A: Yes, you can buy from us, but it is possible for you to pay tax. We won't take responsibility for the tax paying condition for customers from Australia, Canada, New Zealand, Italy, German and Singapore. |
| What’s the Credit Card ID? |
| A: The card ID is a 3 digital security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use. |
| Where will you ship my order to if I show several addresses? |
| A: We will ship your order according to your address provided in Paypal if there is not any special indication. |
| What should I do after placing an order on your web site? |
A: Firstly, we will send email to our customers while we ship your parcel during the whole delivery process, so please check your email frequently.
Secondly, to make sure the successful delivery, it needs somebody to pick your parcel up when you are out. We won’t take the responsibility for your personal reasons such as your absence, an unclear address provided and a wrong phone number and so on.
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| How can I pay? |
| A: All prices in our web store are currently in US dollars. You can pay by Credit Card and the other online payment. |
| I want to change my order, what should I do? |
| A: You have to inform us immediately when you want your order to be changed. |
| Do I have to pay the shipping fees if I reject the parcel? |
A: No, there's no need for you to pay shipping fees when you reject a parcel.
Normally, we will charge the costs except for the special offer.
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